Remote Support & Monitoring

EBS's Remote Network Monitoring service will take care of your network so you can take care of your business.  We employ powerful remote network monitoring tools to provide 24x7 proactive support for your business. 

We are notified not only of system failures, but issues well before they occur.  For example, we can see CPU or memory utilization out of spec, long running or blocked SQL transactions, disk space running low, unusual event log activity, network saturation, and much more.  Our monitoring covers Windows and Linux OS health, SQL Server, Exchange Server, your data backups, and much more.

Monitoring and Trend Reporting
Our monitoring system includes monitoring for availability, performance, and capacity with an advanced escalation and an alerting system. Secondly, our monitoring system stores the gathered data to generate trend analysis reports, analytical reports and summary reports. The system works on a remote monitoring architecture and supports a variety of common protocols including SNMP, WMI, Event Log Monitoring, SSH/Telnet, PerfMon and others.

Servers/Device Monitoring
Servers and the server operating system are monitored for various parameters such as CPU, memory, disk, event-log information, critical processes, services and response time. Directly out of the box, our system features include monitoring parameters for Windows, Linux, IP devices and SNMP-enabled devices such as routers, switches and firewalls.

Application Monitoring
Our monitoring system contains pre-compiled parameters to monitor well-known applications such as Exchange, SQL Server, Terminal Server, Oracle, Citrix, Anti-Virus, Blackberry and a host of other applications. The ability to monitor the entire application stack as well as the server facilitates easy planning and problem detection.

With our proactive approach, we can maximize your business up-time.  Being proactive is the key word in protecting our customers' business.