Desktop Support

EBS desktop support services is a monthly agreement that is designed to provide support, preventative maintenance, and monitoring for your workstation, server, and/or network environments. We know that proper maintenance of computing systems is an important part of keeping your business running. The dynamic nature of IT means software and hardware must be maintained and updated to ensure the stable, secure, reliable performance of your company. EBS offers automated maintenance combined with remote support for your employees from our team of dedicated support specialists. 

We offers a comprehensive solution to the IT enterprise through value-driven Desktop Support Services. These services include on-site or offsite help desk, hardware and software maintenance, network administration services, and operating system refresh solutions. We can quickly integrate with existing vendors and implement a multi-vendor Project Management Office to ensure that your service providers are taking advantage of natural synergies.

We will provide support for desktops and servers. New hardware and software installations, repair, and even our troubleshooting all employ procedures that follow both manufacturer's guidelines and Best Practices. Each project is assigned a Project Manager to ensure complete success from the initial project launch call to the final post-project survey and assessment. Our Server Analysts, Support Specialists, and Network Engineers are highly specialized and focused. They are trained to "remain in the box" and never exceed their technical abilities. Not learning on the customer's dime results in an efficient project with a high degree of success.